Isabelle Fontaine
Deputy General Manager · Maison Marou
Panel: Minh (Managing Director) + Chi (Head of People)
· In-person, EN/VN, ~45 min
Overall weighting: Culture 50% / Competency 30% / Future-fit 20%. It informs; the panel decides.
Rare founder-to-system operator with proven pipeline building and lived integrity; de-risk the self-reported KPIs, the single-market international track record, and the admitted corporate-sales gap in probation.
Isabelle is an unusually complete fit for the founder-magic to system-strength transition this role exists to run: she owns a 16-store network P&L, cut turnover 41 to 19 through a certification academy, and demonstrated live integrity by writing off 210M dong of bloomed product in her biggest week. Her development edges are a corporate-sales function she admits she has never sold, and an international track record that is real but narrow (one market entry, two KL stores) against a 60-store, three-continent mandate. The one structural watch is that every headline number is internally produced and unaudited, which she flagged herself and invited us to verify blind.
One objective scorecard column beside the human panel. It scores and flags; the panel decides.
Top strengths
- Adventure Culture Fit - Marou values
- Authenticity Culture Fit - Marou values
- Integrity Culture Fit - Marou values
Verify next
- All headline KPIs are internally produced and unaudited Integrity check
- International track record is narrower than the 60-store, three-continent mandate Integrity check
- Three-continent international expansion, especially Japan Future-fit
Probation plan
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Day 14
Reference and KPI verificationComplete blind reference calls with the Camellia founder and finance director, asking them the numbers first, then comparing against her claims. Confirm the like-for-like definition, the COGS bridge, the turnover calculation, and the Hanoi on-budget outcome. Targets the unaudited-metrics watch flag surfaced in the interview.
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Day 30
Bench-versus-calendar gap analysisHave her produce the diagnostic she said she would run first: how many people could open a Marou store today, how many in twelve months with investment, and the gap against the July-onward opening calendar. Tests whether her pipeline method transfers to Marou's actual bench and sequencing.
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Day 45
Sacred-versus-local doctrine, QA/QC roadmap, and corporate-sales planDeliver a draft written sacred-versus-local list with the opening team (she flagged this as a July risk), an outline export-grade QA/QC target state with the QA lead and COO, and a concrete plan to hire or develop the corporate-sales function she named as her gap. Targets the July international risk, the export-standards emerging area, and the admitted commercial gap.
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Day 59
Confirmation decisionReview all checkpoints against VN law (two-month cap, no extension): references clean, gap analysis credible, and the three-part day-45 deliverable landed. Confirm or decline based on verified evidence, not interview promise.
One objective scorecard column beside the human panel. It scores and flags; the panel decides.